General

All online shipping is subjected to stock availability. We at ALKHATEM are constantly trying to keep all your favorites available all the time, but at moments we are challenged by external circumstances, the product might be notified as ‘out of the stock product’. We apologize for the same, and kindly come back to check if it’s restocked! Or any time, our team if contacted can let you know any whereabouts regarding the availability.

When do we ship and deliver?

WHEN WE RECEIVE AN ORDER, WE MAKE SURE TO SHIP IT IN LESS THAN THREE DAYS. ONCE SHIPPED FROM OUR WAREHOUSE, IT REACHES YOUR DOORSTEPS WITHIN A WEEK OR LESS DEPENDING ON YOUR SHIPPING LOCATION. IF THE ORDER IS PLACED DURING WEEKENDS OR PUBLIC HOLIDAYS OF UAE, THE SHIPPING WILL BE DONE THE NEXT WORKING DAY. FOR YOUR INFORMATION, OUR TEAM IS WORKING FROM SATURDAY TO THURSDAY EVERY WEEK EXCEPT FOR PUBLIC HOLIDAYS ANNOUNCED BY THE UAE GOVERNMENT. TO MAKE SURE YOUR PURCHASE REACHES YOU AT RIGHT TIME, WE WORK HARD AND EFFICIENTLY IN COORDINATION.

Where do we ship and deliver?

OUR ONLINE DELIVERY SERVICES ARE AVAILABLE LOCALLY TO UNITED ARAB EMIRATES,

Do we charge for delivery?

FOR UAE Orders only, ANY PURCHASE OF AED 200 AND ABOVE, YOUR DELIVERY WILL COST NO PENNY AT ALL. IT WILL BE DONE FREE OF COST AND ON-TIME EXCEPT IN REMOTE AREAS WHERE OUR TEAM MIGHT FIND IT HARD TO REACH (LIST OF AREAS IN OUR WEBSITE HEADERS). FOR ANY PURCHASES WORTH UNDER AED 200, THE DELIVERY CHARGES WILL BE AS FOLLOWS for uae :
UNITED ARAB EMIRATES – 10.5 AED incusive of vat

wHAT aRE COD CHARGES?

COD OPTION IS CURRENTLY LIMITED TO THE UNITED ARAB EMIRATES AND WHEN EXPANDED TO OTHER COUNTRIES, WE WILL BE PLEASED TO INFORM YOU. COD CHARGES ARE NOT SHIPPING CHARGES. THESE CHARGES ARE ONLY APPLICABLE ON COD ORDERS FOR HANDLING. THESE CHARGES WILL BE APPLICABLE TO ANY ORDER WITHOUT ANY CART VALUE LIMIT. COD HANDLING CHARGES ARE AED 10.

How can the payment be done?

WE WOULD ENCOURAGE ONLINE PAYMENTS VIA CREDIT/VISA CARDS OF ANY BANK. FOR SPECIFIED PRODUCTS OF THE PREMIUM CATEGORY, CASH ON DELIVERY OPTION IS ALSO ACTIVATED.

HOW DOES THE RETURN FEATURE WORK?

WE ARE HAPPY TO TAKE BACK ANY OF OUR PRODUCTS YOU ORDERED IN CASE OF ANY MISPLACING OR CHANGE OF MIND AND PROMISE A REFUND FOR ANY PURCHASES DONE WITH THE LAST ONE WEEK (UP TO 7 DAYS). FOR PURCHASES THAT ARE ALREADY OUT FOR DELIVERY, THE DELIVERY CHARGES WILL BE DEDUCTED. FOR ANY DAMAGED OR DEFECTIVE PIECE, WE APOLOGIZE AND OWE TO GIVE YOU A FULL REFUND. THE REFUND WILL BE DONE IMMEDIATELY VIA E-WALLET FOR CASH-ON-DELIVERY OR ONLINE PAYMENTS DONE VIA THE SAME. IF THE PAYMENT WAS DONE THROUGH BANK CREDIT OR VISA CARDS, WE PROMISE YOU A REFUND WITH 5-7 BUSINESS DAYS.

ALSO, PRODUCTS BOUGHT ON OR DURING HIGH MARGIN SALES CANNOT BE RETURNED OR REFUNDED. PLEASE BE INFORMED THAT THE RETURN SERVICES ARE RESTRICTED TO THE UNITED ARAB EMIRATES, AND INTERNATIONAL SHIPMENTS WILL NOT BE LIABLE FOR THIS OPTION.

HOW CAN YOU CANCEL A PURCHASE MADE?

CANCELLING A PURCHASE MADE ON OUR WEBISTE OR APPLICATION WILL BE RESTRICTED OUR UAE CUSTOMERS. YOU CAN FIND YOUR ORDERS UNDER YOUR ACCOUNT ON OUR WEBSITE OR APPLICATION AND WILL HAVE AN OPTION TO CANCEL THE ORDER. OR YOU CAN CLICK ON THE LINK FOR CANCELLATION SENT TO YOUR MOBILE ON THE PLACEMENT OF THE ORDER.

IN CASE OF ANY DIFFICULTY, WE WILL BE AVAILABLE TO HELP YOU AT ANY TIME.

HOW CAN YOU TRACK YOUR ORDER?

YOU CAN EASILY FIND A LINK EITHER IN YOUR E-MAIL OR IN THE SMS YOU RECEIVED DURING ORDER PLACEMENT. VISITING THE LINK CAN GIVE YOU AN IDEA OF THE STATUS OF YOUR ORDER. ONCE THE PURCHASE IS SHIPPED, YOU’LL RECEIVE YOUR FIRST NOTIFICATION AND THE SECOND WILL PING YOU WHEN IT IS OUT FOR DELIVERY.

WANT TO CHANGE YOUR DELIVERY ADDRESS?

WE WILL BE PLEASED AND HAPPY TO ACCEPT ANY DELIVERY ADDRESS CHANGES IF IT IS NOTIFIED TO OUR TEAM BEFORE THE PURCHASE IS DISPATCHED.

DID WE EXCEED OUR DELIVERY TIME?

THOUGH WE HAVE NEVER FAILED TO DELIVER ON-TIME, WE WOULD LOVE TO RECEIVE YOUR FEEDBACK FOR ANY DELAYS SO THAT WE CAN DO OUR PART OF THE INVESTIGATION REGARDING THE SAME.

CUSTOMER SERVICE?

FOR ANY CUSTOMER SERVICE INQUIRIES, KINDLY CONTACT US AT INFO@ALKHATM.COM OR RING US ON +971 566 810269. OUR TEAM IS READY TO ASSIST YOU WITH THE ANSWERS TO ALL YOUR QUESTIONS RESPONDING WITHIN AN HOUR.